Returns & Exchanges

At New Meta, we strive for perfection in every stitch, but we understand that sometimes the fit or style isn't exactly what you envisioned. We offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging and secure the prepaid shipping label provided via our portal to the outside of the box.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a receipt for your records to track the shipment.

4

Quality Inspection & Refund

Once our warehouse team verifies the condition of the items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing